Our primary Telehouse West data centre sets a new benchmark for UK data centres. Completed in 2010, it offers a highly secure platform for our flexible private cloud services. Our secondary data centre at Park Royal provides an ideal disaster recovery location or load-balanced partner for services that require the highest levels of availability and resiliency.

Server Platforms

• HP BL460c Blade servers configured with n+1 redundancy.
• HP C7000 Blade chassis with n+1 redundant power supplies, fans and network switches.
• Intel Xeon 5650 (Nehalem) processors.
• Dell EqualLogic iSCSI SAN storage with dual redundant power supplies and dual heads in active/passive failover mode.
• 15K RPM SAS hard drives configured with RAID 10 redundancy.
• High availability VMware ESX platform with HA, DRS and vMotion redundancy features.
• Windows 2008 R2 Datacenter edition (other OS also available).
• Full Microsoft SPLA software catalog available.

Network Infrastructure

• Dual Cisco ASA 5500 series firewalls configured in active/standby.
• Cisco AnyConnect VPN client available.
• Site-to-site IpSec VPN tunnels available.
• High speed private network between Telehouse West and Park Royal data centres.
• High availability, globally diverse IP Anycast DNS network - 17 data centres worldwide with 24x7 monitored load-balancing.

Disaster Recovery

• Secondary data centre at Park Royal available with real-time replication.
• Veeam daily snapshots with replication to secondary data centre.
  
• Active-active, cross data centre smart DNS load-balancing solutions available.

Power

• Four redundant HV power systems, from separate grids to each building on the Docklands site.
• N+1 redundant standby generators.
• Standby generators with a minimum of 24 hours autonomy at full capacity.
• 8 x 2.5MVA 11kV Generators.
• 2(N +1) redundant UPS floor by floor
• Redundant A & B power feeds to customer equipment

Air conditioning & cooling

• 6 x 2.7MW chillers N+2 configuration.
• Room Air Conditioning Units (RACUs) to provide down flow chilled water system at N+25%.
• RACU with bundled floor area and water leakage detection and monitoring.
• Hot aisle/cold aisle zone design.
• 800mm raised floor design with airflow space to provide the most efficient cooling.
• Free cooling operation in winter.
• Maximum external ambient temperature of 35 degrees Celsius dry bulb.

The in-room units provide full function, closed control air conditioning, with cooling, humidity and de-humidification control.

Fire Detection & suppression

• Data Centre areas are fitted with a fully addressable two stage fire detection system that monitors the under floor and the room.
• Detectors with 50% mix of optical and ionisation are installed split across 2 separate zonal-loops, to meet BS 5839, 6266, 5445 and 5588.
• Very early smoke detection alarms (VESDA) are installed throughout the facility.
• Dry sprinkler fire detection system to meet BS 5306, 3115 and with LFEPA approval.
• Gas suppression areas available for dedicated tenancy areas.
• Systems are designed to minimise any possible customer disruption and to ensure that any minor problems remain localised.

Security System

• Independent client card identification access system.
• Secure & monitored single person point of entry, physically guarded 24/7
• Integrated digital video camera surveillance.
• Proximity card access from the main Data Centre building to specific facilities management suites.
• Strict security processes in place to ensure delivery and loading of goods are secure.
• CCTV coverage for the perimeter, common areas and facilities management suites.
• Protected perimeter fence fitted with intruder sensing.
• Secure access procedures to ensure you and your nominated staff gain authorised access to the facility whenever you require, day or night.

Connectivity

The facility has availability of wide connectivity to major telecoms and network service providers in addition to LINX, the London Internet Exchange, which has a live presence on site, offering global peering and connectivity options for our customers.

Connectivity can be provisioned through 2 redundant meet-me rooms offering true diverse network locations.

Environment

Telehouse is committed to providing services to customers and conducting business in an ethically and socially responsible manner that respects the environment.

• Photovoltaic cells
  • Application of photovoltaic cells on the data centre roof will contribute to the energy supply of the StratoGen datacentre reducing the reliance on external energy resources.
• Waste heat distribution system
  • The datacentre has the ability to recover waste heat lost by the facility to reuse for general heating to third parties and also pre-cool the chilled water thus reducing both chiller and dry air cooler power requirements.
  • Employment of a plate heat exchanger system ensures higher efficiency of heat transfer than traditional methods.